Refund Policy

1. Purpose and Scope

1.1 Purpose — “This Refund Policy sets out the terms under which Tipz will facilitate refunds for transactions processed through the Tipz Platform.”

1.2 Scope — Tipz processes payments via authorized third-party gateways (Magnati, Mashreq, Network International). The policy notes that “the ultimate determination and issuance of refunds rest with the Merchant and the payment processor.”

2. Eligibility for Refunds

2.1 Valid Reasons — Refund requests may be considered for:

• Duplicate or Multiple Charges
• Incorrect Amount
• Service Not Received
• Fraudulent Transactions

2.2 Non-Refundable Circumstances — Refunds will not be granted for dissatisfaction with quality or change of mind after service delivery, unless the merchant voluntarily offers one.

3. Refund Process

3.1 Initiating a Refund — Users must contact the merchant first. “In the event of a dispute, the User may email Tipz at admin@tipz.ae.”

3.2 Tipz Assistance — The company may liaise with merchants and payment processors to facilitate reversals and may require documentation.

3.3 Timeline — Refund timing depends on “the issuing bank or card network. Tipz cannot control or expedite this timeline.”

3.4 Refund of Fees — Service fees may be non-refundable except where required by law.

4. Chargebacks and Disputes

4.1 Chargebacks — Users may initiate chargebacks with their card issuer under card network rules.

4.2 Merchant Liability — Merchants are responsible for all chargebacks and associated fees.

5. Modifications

Tipz may modify this policy at any time; continued use constitutes acceptance.

6. Contact

Email: admin@tipz.ae